I’m going to start this off by acknowledging one of my more significant flaws. I am not particularly good at being “self aware.” That is, there are a lot of things I do that I don’t even realize I do.
Additionally, I often make decisions without regard for the specific people involved. (This doesn’t mean that I don’t have regard for others or I dislike the people involved…merely that I don’t differentiate much between one person and another when making decisions.) I’m going to go about my business and do what is right, regardless of what people will think.
This is far less impressive than it first sounds. After all, most of our decisions are not big moral judgments but small, mundane tasks. For example, today I sent what I thought was a perfectly polite e-mail full of pleases and thank-yous asking for feedback from a manager of a different department (his name is Mark). I was on a tight deadline, so I added, “please respond ASAP.” It seemed reasonable enough to me, especially for a simple request. This was related to a conversation I had just had with my manager Cathy (who actually sits at the opposite end of the building from me), so I copied her on the message.
Within one minute, my phone rang. It was Cathy. Now Cathy is very polite and easygoing, but she was calling in a less-than-giddy tone to tell me that my message had the tendency to go over like a lead balloon. I must admit, I was puzzled.
Apparently, the request to “please respond ASAP” made the message sound like the recipient worked for me when really the relationship is the other way around and I was asking for a favor. He could have sent me that message in perfect decorum, but not the other way around.
I don’t have any evidence that Mark was actually offended, but Cathy said that I needed to be more careful for the future because I could have unintentionally damaged the relationship between our two departments. I don’t think this was a major problem, but I would like to avoid even the minor ones if I can…they add up.
I must admit this is not the first time I have been caught making this type of faux pas, but I honestly didn’t see it coming. I can’t imagine myself being offended if the roles were reversed, but I am not Mark. I cannot project myself because I am not like a lot of people in the business world. For one thing, you have to try pretty hard to bruise my ego. I don’t know of anyone who has offended me by accident. I plan to get a Ph.D. some day, but I refuse to be one of those people who gets angry when someone calls him “mister” instead of “doctor.”
That makes it all the more critical that I make every word I communicate at work as deliberate and careful as possible. Life can be a minefield that way.